Warranty Period And Target Audience Terms
We provide 1 year warranty for Victrip ebikes. In general, we will cover most problems of the system and defects from the factory.The warranty is registered automatically when the Original purchaser places their order in the online shop. Therefore, the warranty is ONLY under the Original purchaser and the 1-year warranty begins when the initial owner has received the product.
For customers wishing to extend their warranty coverage, we offer the "Add Product Protection" plan, which provides additional coverage through a third-party service provider. For example, if you purchase an additional two years of extended warranty, the first year of coverage is provided by Victripebike, while the second and third years will be handled by a third-party company. The "Add Product Protection" plan also includes accidental damage insurance(Accidental damage insurance will only take effect after the third party insurance service starts in the second year), which is managed by the third-party provider.For full terms and conditions, please refer to our website.
Note:
1.“Original Purchaser” means buying electric bikes directly from the Victrip ebike official website. “Subsequent Owner” means the second or later owner of the e-bike.
2.If it is necessary to replace the bike parts, accessories or even change the bike, we may charge a certain amount of money as the shipping fee. Please contact our customer service team for help.
Parts covered by the warranty: frame, forks, stem, handlebars, headset, seat post, brakes (excluding brake pads), lights, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, display (excluding damage due to water). The battery warranty does not include damage from power surges, use of 3rd party charger, improper maintenance or other such misuse, normal wear, or water damage (including rust).
Accessories sold on victripebike.com are not covered under warranty.
Stolen bikes are not covered under warranty.
We will replace any parts deemed to have been damaged during shipping. Shipping damage must be reported to Victrip ebikes within 14 days of shipment arrival. This applies to all products including bikes and accessories.
Note that your insurance policies may not provide coverage for accidents involving Victrip ebikes. To determine if coverage is provided, you should contact your insurance company or agent. Damage as a result of an accident is not covered under this warranty, and Victrip ebikes is not responsible for repair or replacement of damaged bikes or parts.
Replacement Procedure:
For warranty services, please contact Victrip ebikes online support by email at
[email protected] with the following information:
1.Purchase Site
2.Order Number
3.Serial Number of the bike/scooter
4.Photos/videos and a short description of the problem
Please retain your proof of purchase for reference when making enquiries on this warranty.
Replacement parts will not be sent until photographic evidence has been provided to Victrip ebikes. Victrip ebikes may request additional documentation (such as video) to assist with accurately diagnosing the problem and processing the warranty claim.
Most warranty parts are fulfilled 1-5 business days after the request is put into our system by a customer service representative. Warranty parts are sent using USPS, FedEx, or YunExpress depending on the size of the part.
This Limited Warranty does not cover:
1. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the Products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress;
2. Scratches, dents and cosmetic damage, unless caused by Victrip ebikes;
3. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible;
4. Ordinary wear and tear;
5. Defects or damage to the products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Victrip with the Products;
6. Defects or damage caused by assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual;
7. Defects or damage resulting from external causes such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source;
8. In addition, with respect to the battery, this Limited Warranty does not cover defects or damage;
9.2 Caused by charging by a battery charger not intended or appropriate for use with the Battery or the improper use of a battery charger;
9.3 Where any of the seals on the battery are broken or show evidence of tampering;
9.4 Where the battery has been used in equipment other than the bike for which it is specified;
9.5 The corresponding issues on battery and e-bike will not be covered by the warranty after using a battery that is not specific to your e-bike model. We do not recommend that you use a battery of other brands on Victrip ebikes. Although the output voltage of the other's battery may also be 48V, the battery protection system may not be the same, and there may be incompatibilities leading to damage to our motors and displays.
Parts & Components
Original Victrip parts & components are covered by a 1 year limited warranty.
This Limited Warranty does not cover:
1.Ordinary wear and tear not the result of defects in workmanship or materials. Wear and tear can be assessed by Victrip. Parts not typically covered include but are not limited to:
1.1 Brake Pads
1.2 Rotors
1.3 Spokes
1.4 Tires/Tubes
1.5 Chains
1.6 Chain Rings
1.7 Cassettes
1.8 Crankset
1.9 Parts compromised due to corrosion due to the elements (moisture, heat, etc).
1.10 Damage or deterioration of the surface finish, appearance, or aesthetics of the product.
1.11 Frame, forks, handlebar, seat post, saddle, brakes, lights, crankset, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors, and hardware. Warranty within 14 days after receiving the goods. Parts damaged during use after 14 days need to be charged.
2. Labor charges for part replacement or changeover.
3. Defects or damage resulting from accident, abuse, misuse, abnormal use (including but not limited to stunt riding, racing or other similar activities not consistent with the intended use of the products), improper storage, abnormal exposure to liquid, chemicals, moisture, abrasives, sand or dirt, neglect, or abnormal physical, electrical or electromechanical stress.
4. Scratches, dents and cosmetic damage not caused by Victrip.
5. Product that has the serial number or the bar code removed, defaced, damaged, altered or made illegible.
6. Defects or damage to the Products caused by the use of accessories, products, or ancillary/peripheral equipment not furnished or approved by Victrip.
7. Defects or damage caused by improper assembly, testing, operation, maintenance, installation, service, repair, or adjustment in a manner that varies from Assembly Instructions & Owners Manual.
8. Defects or damage resulting from external causes, such as collision, fire, flooding, windstorm, lightning, earthquake, exposure to weather conditions, theft, blown fuse or improper use of any electrical source.
Bike Performance Disclaimer
The bikes listed range and top speed are estimates (not guarantees) of expected performance. Performance will vary with rider weight, cargo weight, rider /cargo shape (both contribute to drag), terrain, tire pressure, brake adjustment, throttle vs PAS usage, pedal power, battery charge level, ambient temperature and wind conditions. Under certain conditions it is possible to get ranges and top speeds that are different from the listed estimates.
Credit Card Chargebacks
If a credit card chargeback is requested on an order, and the customer is still in possession of the product or products within the order, the chargeback, refund, or credit will not be processed until the product has been returned to us. If we determine the customer will retain the product, the warranty may be suspended indefinitely based on the sole discretion of Victrip ebikes. In most cases, once the chargeback is resolved the warranty will resume from the original date of shipping as outlined in the warranty without any extension for the time the warranty was suspended.
Liability Disclaimer
Riding any kind of bicycle comes with inherent risks and dangers that cannot be predicted or avoided. These dangers could result in a serious accident, injury, or death of the rider. It is the sole responsibility of the rider to become properly educated and prepared to ride safely. Once in possession of the bike, Victrip ebikes strongly encourages and recommends that all customers have a certified and reputable bicycle mechanic complete a full inspection of each component on the bicycle to ensure it is safe for operation. Victrip ebikes makes no claims or guarantees that the brakes, battery, frame, motor, motor controller, display, electrical cables, electrical cable housings, fasteners, grips, fork, stem, shifters, headset, seat post, seat post clamp, handlebar stem clamp, saddle, wheel hubs, handlebars, spokes, rims, tires, tubes, derailleur, freewheel, cassette, throttle, kickstand, lights, reflectors, hardware, bottom bracket, or any other part or accessory, will be properly secured and adjusted upon arrival. Before every ride fully inspect your bicycle to ensure everything is secured and adjusted properly.
Under no circumstances is Victrip ebikes responsible for any damage resulting from damaged, defective, or improperly secured parts. This includes, but is not limited to, damage to personal property, personal injury, or death.
Notice: E-Bikes Are Not for Sale to Persons Under the Age of 18. Underage riders MUST be accompanied by parents or adults when riding.
What if my bike was stolen?
Unfortunately, we are sorry that the stolen bike is not covered by the warranty. We recommend investing in a quality lock to protect your bike when you're not riding.
There're some advice to help avoid possible theft as following steps:
1.Make a record of the bicycle's serial number, generally located on the frame underneath the bottom bracket or on the head tube.
2.Register the bicycle with the local police.
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